EXO Series – Phoenicia Essence

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Amazer Series

Amazer Series Product Manual
How to Program the Amazer Plus/Bluethooth
How to Reset Your Device

Mini Dreamer

How to Mount the Mini Dreamer
How to Program Mini Dreamer (Bluetooth Compatible Version)
How to Program Mini Dreamer (Non-Bluetooth Version)
How to Refill the Mini Dreamer

EXO Series

EXO Series Product Manual
How to Choose Batteries for Your EXO
How to Mount the EXO
How to Program the EXO

OfficeMate Series

OfficeMate Series

How to Program the OfficeMate
OfficeMate Series Product Manual

Frequently Asked Questions

Are your products recyclable?
Can I put the fragrance on my skin?
Can I use any power cord if I misplace the power cord provided with the diffuser?
Can I use my own fragrance oils?
Can your fragrance be used around children and pets?
Do I need to dilute my fragrance oil with water?
Do you have battery-operated diffusers?
Do you offer financing?
How big of a space will my diffuser cover?
How do I know what diffuser is right for my space?
How do I reset the Bluetooth password?
How do I select my scent?
How do your diffusers work?
How long does the fragrance last for?
How to Clean and Change My Fragrance
How to connect my diffuser to the Phoenicia Essence Bluetooth app?
Troubleshooting & Maintaining Your Device
What are your business hours?
What if my diffuser is leaking fragrance?
What is in your fragrance?
What level should I set my diffuser to?
Where are your products made?
Where is the best place to install my diffuser?

Shipping & Returns

Can I ship to a P.O. box?
Can I ship to military addresses?
Changing your shipping address after a purchase
Do you offer insurance on shipped packages?
Do you provide a tracking number for shipments?
Do you sell my personal information?
Do you ship internationally?
How are your shipping costs calculated?
How do I change my address on file?
How do I check the status of my order?
How do I update my billing information?
How long will it take for my package to arrive?
How will I know when my order has been shipped?
If I don’t like the fragrance I received, can I exchange it?
What forms of payment do you accept?
What if my package is damaged?
What is your shipping and return policy?
Who do you ship with?
Will I receive an order confirmation?

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Customer Support
EXO Series

EXO Series

EXO Series Product Manual
How to Choose Batteries for Your EXO
How to Mount the EXO
How to Program the EXO

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EXO Mini
Amazer Bluetooth
Amazer Plus
EXO
OfficeMate
Mini Dreamer
Amazer Push

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Connecting to Bluetooth
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Diffusers
- Cold-Air Diffusers
- Bundles
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- Essential Oil Blends
- Samples
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