Frequently Asked

How do I know what diffuser is right for my space?

Each diffuser has unique coverage capabilities and features. Some diffusers are portable while others are Bluetooth capable. Please view the individual Diffuser Product Page for more information on diffuser specs.

How do your diffusers work?

In two words, cold diffusion. Cold-air diffusers use a heat-free mechanism to disperse fragrance. This preserves the delicate compounds found in our essential oil blends, delivering an ultrapure, highly concentrated scenting experience.

Do I need to dilute my fragrance oil with water?

No, never add water. Our diffusers utilize ultra-fine atomizing technology that creates a very fine mist that leaves no residue and does not need to be diluted using water or additional solvents beforehand.

What is a cold-air nebulizing diffuser?

With cold diffusion, oils stay in their original, concentrated form. The oil molecules are nebulized, meaning they are split into thousands of easy-to-breathe, tiny particles.

Using cold air diffusion is by far the most effective way to enjoy the benefits of essential oils. The scent distribution is consistent and customizable, and the fragrance intensity is just right.

As an added benefit, the fragrance structure is maintained during cold diffusion because the oil is diffused all at once. Lower quality diffusers tend to release scents in layers, with the lightest components followed by heavier molecules.

How do I connect my diffuser to the Bluetooth app?

Please visit the Apple App Store or Google Play Store and download the Phoenicia Essence app. This application will allow you to program your diffuser and adjust output settings.

  1. Turn on your diffuser
  2. Open the Scent Marketing App
  3. Find your diffuser on the list of available Bluetooth devices
  4. Enter the password. The default password is 8888
  5. After you enter the password, press Login
  6. Adjust schedule and output as desired

The app will allow you to change the run schedule, add multiple start and stop times, and change the days of operation. When you are finished making changes, press the save button to save your settings.

*For best user experience, we recommend running the most updated operating system on your smart device.

Supported Devices:

  • Amazer Bluetooth
  • Amazer Plus
  • EXO
  • EXO Mini
  • OfficeMate

Submit Ticket

Our team members are available to answer any questions you have about our products and services.

Fill out the form below with your questions and we will get back to you within 24 hours. 

Get a FREE fragrance when you buy our Amazer bundle!SHOP NOW